How Can A Garment Retailer Deal With The Problem Of Return And Replacement?

In the clothing sales process, Return goods The phenomenon occurs frequently. Shopkeepers or purchasers should grasp the skills of return and exchange, avoid disputes in return, or affect the normal operation of shops.

　 1, return

Shop sales return often happens. In such a case, it is best to handle barter. For pure return, we should pay attention to:

1) to recover the original invoice and cancel it, return it with reserve fund and make a clear record at checkout.

2) organize the returned garments, if not. flaw Directly onto the rack.

3) if you need to return the supplier, fill in the return form.

4) if it can not be handled in the above way, it is classified as a cost loss garment and deducted from stock.

　 2, exchange goods

The replacement process is as follows:

1) when the shopkeeper discovers that clothes that do not meet the requirements, he should immediately handle the replacement procedures.

2) the shopkeeper immediately collate the clothes that should be changed. At the same time, contact the supplier for replacement.

3) the supplier receives a notice from the owner of the store and carries the corresponding change clothing to the shop within the time limit stipulated in the supply contract. Check before acceptance Replace it.

The traditional way of return is physical refund, and logistics costs are high.

In order to reduce the logistics cost in the return project, the shop usually adopts the method of eliminate After the clothing is confirmed, it will negotiate with the supplier immediately, discuss the return processing method after 2 months or 3 months, strive to reach a "return processing agreement", and deal with the return in the following two ways:

1) make the garment a one-time price reduction.

2) make the costume special. Promotion Clothing. This modern return processing method can not only substantially reduce the logistics cost of returns, but also add rich content to the promotional activities of stores.

3) if the logistics cost of the returned goods is less than that of the price reduction, when the physical return method is adopted, the store shall arrange the replenish and withdraw shelves and the display shelves in addition to arrange in a timely manner in a timely manner so as to ensure the continuity of the linking process.